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Item #:
67430912
Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
Item #:
67430912
UGX 99084
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Good customer service is linked to patient satisfaction, patient referrals, promotions, and pay increases.
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What Stands Out
Tailored Curriculum
Designed specifically for healthcare professionals, this training covers scenarios and challenges unique to the healthcare environment, enhancing relevance and applicability in real-world settings.
Expert Instructors
Led by industry veterans with extensive experience in healthcare, participants gain valuable insights and practical techniques to improve service quality and patient satisfaction effectively.
Interactive Learning
Employing role-playing and simulations, this training fosters active engagement, ensuring that participants not only learn but also practice essential skills for handling patient interactions confidently.
Product Details
| Publisher | Insight Consulting International |
| Publication date | June 15, 2015 |
| Language | English |
| Print length | 108 pages |
| ISBN-10 | 0964659441 |
| ISBN-13 | 978-0964659445 |
| Item Weight | 7.2 ounces (204.12 grams) |
| Dimensions | 7.5 x 0.25 x 9.25 inches (19.1 x 0.6 x 23.5 cm) |
Who Should Buy?
-
Healthcare Staff
Ideal for doctors, nurses, and administrative staff who interact with patients to enhance communication and service skills.
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New Employees
Provides foundational customer service training for new hires entering the healthcare field, setting expectations for patient interactions.
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Management Teams
Useful for healthcare managers seeking to improve overall service standards and staff training processes within their organization.
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Experienced Professionals
May not provide new insights for seasoned healthcare professionals with established customer service skills and experience.
Product Description
Customer Service Training for Heathcare Professionals: " Improve Your Customer Service Practices"
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Customer Questions & Answers
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Question:
Who is the target audience for this training?
Answer: The training is designed for students, interns, and employees in the healthcare field. -
Question:
What unique features does the book offer?
Answer: It includes group activities, self-assessments, and customer service questionnaires. -
Question:
Why is customer service important in healthcare?
Answer: Good customer service enhances patient satisfaction, referrals, and can lead to promotions and pay increases.
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UGX 99084
Order now and get it around Wednesday, August 05
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PCI DSS compliant and ISO 27001:2022 certified, with encrypted payments and full buyer protection on every order.
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Fastest cross-border delivery
Features & Benefits
- Designed specifically for healthcare professionals, interns, and students.
- Enhances customer service skills and professional workplace behavior.
- Includes interactive elements like group activities and self-assessments.
- Focuses on effective communication and patient interaction techniques.
- Teaches identification systems to prevent errors and ensure compliance.
- Improved customer service leads to better patient satisfaction and career advancement.
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